---Refunds/Exchanges/repair service

We know it is difficult to purchase hair products over the internet so we provide the most customer-friendly return/exchange policy of any internet wig shop. Restocking fees are a pain, but they are part and parcel of buying a hairpiece on the internet.

If  you have a problem or the hair color or texture is not what you ordered afterreceiving the hairpiece unit, You can exchange the unit in one month after you get the unitand you can send back to us and bearing the return shipping charges. But before youreturn back, must be ensure the wig in the original condition as it was sent to you.If the unit has been altered in any way, then Please read the details below and call us if you have any questions.

Returning your lace closure hairpieces or hair extensions:

Sorry, we can't accept returns of items that are marked “close-out” or were purchased in hair products On Sale. That's the trade-off for getting such a great price!

A returned item must be sent back within 20 days after you receive it. We need any returned merchandise back in our possession within 30 days from date of shipment. After all, if you know you don't want it, you need to get it back to us in a timely manner. Please be sure and insure your return package and include a note with your name (order number, if you have it) and a brief explanation of what you would like to do.

Once we receive your exchange/return item we'll inspect the items. Then we'll promptly execute your instructions for exchange or refund. The exchange piece usually ships 7-10 days after we receive your package.the repaired units may takes one month normally,because it is more difficult and takes more time than make a new unit.

HAIRPIECES THAT ARE RETURNED WITHOUT COMPLYING WITH THE BELOW GUIDELINES ARE SUBJECT TO INCREASED RESTOCKING FEES OR RETURN WITHOUT REFUND.

Returns:

Please contact sales for returning address,it will be more convenienct if ship by postal office EMS.

Buyer afford shipping cost sending back.

Refused for Delivery will be charged full custom duty,so please don't write value to much on the package,we suggest write less than $20 on the package.

Exchanges:

If you take advantage of  getting a color ring first, before you order a queen hair unit we'll give you color insurance for one color exchange, absolutely free. Just return your lace closure,hair weaves promptly in original packaging with tags attached, include a note telling us what color you want in exchange and we'll ship you an alternate color choice, free! Since we can only provide one exchange per item, please work to Get Color Right.

Note: Color insurance applies to the style that is purchased. If you are exchanging for another style, or another brand, then our restocking fee will apply to your exchange.

If an exchange is needed immediately, before we receive your returned item, we can accommodate you, but we will need to set up a new order and receive payment. Once the return item is received and inspected we’ll give credit back by PayPal.

Refunds:If you return a hairpiece or hair extensions in like-new condition with all original packaging, and you can't find another item to please you, we will be glad to refund the balance to you.Please understand that we can only provide a refund for a single item. If you are returning multiple items we will refund the amount of the most expensive single item and give you in-store credit on the balance.

We cannot do an exchange! This includes but is not limited to any of the following:　　

THIS IS OUR RETURNING ADDRESS FOR EXCHANGE OR RETURNING BELOW: